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If you are not satisfied with your purchase, we're here to help!
Please contact us and we will work together to negotiate a solution to your satisfaction.
Email: service@fotingtools.com (Recommend this way)
Phone: +1(661) 515-6658
Customer Service: 9:00 - 5:00 pm PST(working day)

Returns

If you find our product unsatisfactory, you may return the product within 30 days of receipt for an exchange or refund.
All returns require you to contact us first in order to get a return authorization.
Our policy lasts 30 days. If 30 days have gone by since the day of delivery, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
If the product is already in transit and the customer requests a return, they will be responsible for covering a portion or the entire return shipping cost.
To complete your return, we require a receipt or proof of purchase.
Upon inspection,
  1. If the product is deemed defective (or damaged) and the responsibility lies with FotingTools, FotingTools reserves the right to repair or replace the product at its discretion. Any repaired or replaced merchandise will be shipped prepaid by a  FotingTools approved carrier and FotingTools will pay the carrier. Once your return is received, we will arrange an exchange or refund as soon as possible.
  2. If the product is deemed defective (or damaged) and the responsibility does not lie with FotingTools, the return & refund request may be rejected.
  3. If the product is not defective (or damaged), the customer will be fully responsible for the postage of the product to our warehouse facility at their own expense. The customer must assign and prepay the carrier. Before returning a product, you must call or email us to obtain a return authorization number. No returns will be accepted without authorization.
  4. If the product is already in transit and the customer requests a return, you will be responsible for covering part or all of the return shipping cost.

Non-returnable Items

Gift cards
Sale items
Downloadable software products

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2-3 business days.

Exchange (if applicable)

Once your return is received and inspected, we will arrange an exchange as soon as possible.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Address Change/Order Cancel

We only accept address change or order cancellation requirements within 24 hours and please send the email to us within 12 hours. If the requirement is out of 24 hours, then the order will be transferred to the carrier and we can't process anything with the customer's order. We appreciate your understanding and support with many thanks.